At Marval we want you to feel confident when purchasing our products online:
If you feel the item you receive is not right, we are happy to exchange, provide a credit note or a full refund. We do not refund on jewellery, swimwear, intimates (slips or tanks)
For a full refund, please contact firstname.lastname@example.org and return your item within 7 days of receiving it. Refunds apply only to full priced items. EXCLUDES sale items, EXCLUDES items paid with Afterpay or Zippay. In-store credits will apply only.
We do not refund freight for incorrect choice, only if the products is faulty.
Any refund amount will be less the shipping charge. During 'FREE FREIGHT' promotions, for incorrect product choice freight charges will be deducted from the product price.
For any exchanges or credit notes, you must contact us and return the item within 7 days of receiving it.
Any returned items must be in perfect condition, with no damage made to the item or packaging. Marval Designs has the right to refuse exchange, credit or refund if item is not in exact condition. All tags must still be attached and provide your original invoice.
When returning item we recommend express post and emailing sales@marvaldesigns tracking number. This way postage is traceable and will ensure a safe delivery. If we fail to receive the return item this will be at the fault of the customer. You will not be entitled to an exchange, credit note or refund. Marval Designs will not take any responsibility for missing returns.
Refunds and credit notes will only be made once we receive the item.
Please Return to;
175 Conadilly Street
Gunnedah NSW 2380
The most easiest way to order from us is via our website using your Visa or MasterCard. Once you have entered your information and processed your order, your order will be express posted and you will receive an email confirming your tracking number.
We can also take orders over the phone or via email if this is easier for you. You can pay with credit card or direct deposit. Goods will be shipped as soon as we receive confirmation of payment.
PHONE: Gunnedah 0267421395 Narrabri 0267924696
Marval Designs takes no responsibility for items lost in the post. During check-out you must carefully enter the correct information and note any special delivery instructions. Note because registered post allows all items to be tracked. In some instances products will be sent directly from our supplier to you. We will communicate with you the same process as listed above.
Our goal is to deliver your purchase as quickly as possible. All orders are processed almost instantly, your goods are picked and packed that day and expressed/registered posted. Once posted you will be emailed your tracking number. Delivery should be between 1 to 3 working days.
Please allow $12 for postage
Please note for larger items, you will be charged according to cubic weight, extra postage fees will occur.
Please take note, shipping may take longer outside NSW areas. Allow 5 business days.
AfterPay and Zippay Refund Policy
All orders processed via Afterpay and Zippay are only eligible for a store credit. OR a processing fee will be deducted if a refund is requested.
(a) If you decide to return goods to a Retailer, which have been purchased using our Products, and request a refund, or a return and refund are otherwise accepted by the Retailer or permitted by law, you will directly arrange the return with the Retailer, ensuring that the goods are returned according to the Retailer’s returns policy or other instructions or your rights at law.
(b) It is your responsibility to notify the Retailer if you intend to return any goods. The return must be completed within the period specified and in the manner required by the Retailer’s returns policy or as otherwise permitted by the retailer.
(c) Unless we are notified by a Retailer that a return and refund is in progress, we will continue to process any Automatic Payments in accordance with the dates set out in your Payment Schedule.
(d) Until such time that the Retailer has confirmed the return of the goods and has issued a refund to us for those goods, you will remain liable to us for the full payment of the goods, in accordance with your Payment Schedule.
(e) Once the Retailer has issued a refund to us for the goods, we will issue a refund to your Nominated Payment Source (or, if that is not possible, to any other Card that you have provided details of) and/or adjust your Payment Schedule appropriately (including to reduce or cancel any future payments, if necessary).
(f) Where you wish to return a product 120 days or more after the purchase date, we will no longer have any involvement in the product return process (i.e. the Retailer will provide any agreed refund directly to you).
Marval Designs offer a pre-order service for a selection of items allowing customers to pre-purchase popular styles. These styles are on order but yet to arrive in store.
At the time you place your order, you will be required to pay 100% deposit of the amount. this is to guarantee the item plus shipping fees.
PLEASE NOTE - All pre-orders are made especially for 'YOU' once ordering they are non-refundable and non-exchangeable.